HOTEL POLICY
General Terms and Conditions.
Reservation:
1. Reservations of accommodation services, their possible changes or cancellations must always be made in written form. The hotel always answers the request in written form and, when confirmed, also assigns the reservation number.
2. For some requested dates, the hotel may set a minimum stay requirement.
Cancellation Policy:
1. As with reservations, cancellations must be made in written form.
2. If the cancellation of an individual's stay is received within 2 days (48 hours) prior to the scheduled arrival date, the hotel will acknowledge and cancel the reservation without any penalty.
3. If the cancellation is made in two days before the scheduled arrival date or if the client does not arrive without canceling the reserved services, the cancellation fee is charged at the first night's price plus the price of other reserved but not canceled services, such as transfer from the airport etc.
4. These conditions also apply to group events, unless otherwise agreed upon reservation.
5. Reservations that are related to the stay in the top-dates
- cancellation period 7 days before the scheduled arrival date, and
- the cancellation fee or the non-prepayment fee is the same as the price of the first three nights of the binding stay, unless otherwise agreed upon reservation.
Guarantee:
1. Booking can be made by the client by paying in advance or by sending his credit card number. In the event of a change or cancellation of a reservation or no-show, the above mentioned cancellation fee will be charged to the client (customer).
2. Just sending a credit card number for this purpose is considered to be a client's consent with these cancellation terms (see above).
Payments - Backups:
1. Payment of the cost of accommodation and related services is usually to be made on the day of arrival. For prices set in a foreign currency (€), a conversion is made according to the CNB's current exchange rate with payment in CZK or credit card payment. Therefore, if the price is agreed in EUR it is also advantageous to pay it in this currency, ie without conversion and conversion fees to the local currency.
2. The hotel is entitled to request a prepayment or full payment in advance for group bookings, reservations in top-dates, or for reservations for which they issue confirmation to consular or other authorities.
Hotel Rules:
1. The rights and obligations at the time of stay are governed by the Hotel Rules posted at the reception.
2. The hotel is entitled to withdraw unilaterally and without compensation from the agreed services if the guest violates these rules, in particular the obligation to observe the night rest, or if it causes damage to the property of the Hotel or property of other persons.
Prices - Discounts:
1. Hotel with client will negotiate the prices of accommodation and other services and in each booking must be stated the unit price of the service and the total price for the entire stay.
2. Price policy is a sales promotion tool and causes continuous price movement. However, any price changes can not affect previously booked reservations because it is a commercial contract where the agreed price and the agreed currency for both parties are binding.
3. The hotel provides discounts on accommodation prices, depending on the season, the number of people, the length of stay or special events, after prior express agreement.
- children up to 6 years without own bed - free of charge
- children from 6 to 12 years - pay extra + 200, - CZK/night all year round + 500, - CZK/night is valid in the top-terms
Discount applies to children up to a maximum number of paying people in the same room.
4. We also offer special priorities for V.I.P. and permanent clients and also for work visits in the course of business or study trips.
We accept credit cards:
VISA, EC/MC, MAESTRO.
Conflict solving:
1. The accommodated guest has, based on an amendment to Act No. 634/1992 Coll. on consumer protection, the right to make a proposal for out-of-court settlement of any dispute to a designated body for out-of-court settlement of consumer disputes, which is the supervisory authority over consumer protection pursuant to Act No. 64/1986 Coll.
Česká obchodní inspekce
Ústřední inspektorát - oddělení ADR
Štěpánská 15
120 00 Praha 2
Email:adr@coi. cz
Web:https://adr. coi. cz
2. In accordance with the provision of Section 1837, letter j) of Act No. 89/2012 Coll., The Civil Code as a consumer shall not give rise to the right to withdraw from the accommodation contract if the accommodation furnishes performance within a specified time.
Prague, 1 January 2009
Miroslav Šlapal, manager